ProjectWorks London / PW Shop Refund and Returns Policy

Last Updated: 12/02/2024

At PW Shop/ProjectWorks London, we strive to ensure your satisfaction with every purchase made through our website. Please review our refund and return policy carefully to understand your rights and obligations.

1. Standard Products:

Customers who purchase goods directly through pwshop.london/projectworks.london are entitled to a refund within 14 days of the purchase date. However, this refund is subject to the condition that the goods are returned in the same condition in which they were sent and delivered to the customer. The 14-day period begins from the day the product is delivered to your specified address.

To initiate a refund, please contact our customer service team at hello@projectworks.london within the 14-day period. Our team will guide you through the return process, and once we receive the returned goods and verify their condition, we will process your refund.

Please note that the customer is responsible for the return shipping costs unless the product is deemed faulty or incorrect.

2. Custom Products:

For custom products, including those developed under a work contract with the customer/client, refund and return terms will be negotiated and outlined in the specific work contract. Custom products are unique and tailored to individual preferences, and as such, their refund and return policies will be mutually agreed upon during the contractual process.

Customers engaging in custom product contracts are encouraged to thoroughly review and discuss the terms related to refunds and returns before entering into any agreements.

Contact Information:

For any queries or concerns related to refunds and returns, please contact our customer service team at hello@projectworkslondon . We are here to assist you and ensure a seamless shopping experience.

PW Shop/ProjectWorks London reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to check our website for the latest version of our refund and return policy.

Thank you for choosing PWShop/ProjectWorks London. We appreciate your trust in our products and services.

Last Updated: 12/02/2024